Frequently Asked Questions

CocoonaiTrade is a Web3-based trading investment platform that offers three unique ways to invest: ProFirm accounts for self-trading, professional trader selection, and fixed return investments. We specialize in both cryptocurrency and forex trading.

Yes, CocoonaiTrade is officially registered and has been operating for over 234 days. We maintain full transparency with our users and comply with all relevant regulations.

Getting started is easy: 1) Create an account on our platform, 2) Verify your email address, 3) Choose your preferred investment method, 4) Make your first deposit, and 5) Start earning!

We implement bank-level security measures including 256-bit SSL encryption, two-factor authentication (2FA), and cold storage for cryptocurrency assets. Your personal information and funds are always protected.

Email verification is required to ensure account security and enable important notifications about your investments, withdrawals, and account activity.

Yes, you can change your password anytime from your dashboard settings. We recommend using a strong, unique password and enabling 2FA for added security.

A ProFirm Account allows you to trade with leveraged capital. For example, deposit $200 to trade with a $1,000 account. Execute trades and earn 1.5% profit on successful trades that meet the 0.15% price movement threshold within 5 minutes.

Select from our verified professional traders, each with their minimum/maximum investment amounts and expected returns. After depositing and uploading payment proof, you'll get access to the trader's WhatsApp or Telegram for direct communication. Profits are credited by our admin team as the trader generates returns.

Fixed Return Investments offer guaranteed returns over a set period. We offer three models: Fixed ROI (e.g., 10% every 10 days), Profit Sharing (70% investor, 30% platform), and Hybrid (guaranteed minimum + profit sharing on excess).

We accept three cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). All deposits must be made in one of these cryptocurrencies.

Select your investment option, choose your preferred cryptocurrency (BTC, ETH, or USDT), copy the provided wallet address, send the payment from your wallet, and upload proof of payment. Our team will verify and activate your investment within 24-48 hours.

Withdrawal requests are typically processed within 24-48 hours. Once approved, funds are sent to your designated cryptocurrency wallet address.

The minimum deposit varies by investment type. ProFirm accounts start at $200, Trader options range from $500-$50,000 depending on the trader, and Fixed Return investments start at $30.

You can trade over 4,600+ markets including major cryptocurrencies (BTC, ETH, etc.) and forex pairs (EUR/USD, GBP/USD, etc.).

Once you purchase a ProFirm account, you can execute trades by selecting a coin. The system monitors the market and closes the trade when the coin moves 0.15% in your favor, returning 1.5% profit on your trading capital after 5 minutes.

All investments carry risk. While our professional traders maintain high success rates and our Fixed Return plans offer guarantees, trading involves market volatility. We recommend only investing what you can afford to lose.

Our support team is available 24/7 via email (support@cocoonaitrade.com), live chat, or phone at +1 (555) 123-4567. You can also reach us through our social media channels.

If your payment verification is taking longer than 48 hours, please contact our support team with your transaction hash and payment proof. We'll investigate and resolve the issue promptly.